• Departure Guide

    Before you fly out of Toronto Pearson, find out everything you need to know to make things easy and stress-free. Bon voyage!



    Check In

    Not sure where to go to get your boarding pass? Your check-in counter can be found on our terminal map.

    Save Time at Check-in!

    U.S. bound flights: Please arrive early with your travel documents ready.

    For the majority of U.S. flights, guests leaving Toronto will go through U.S. Customs in Toronto, which allows you to arrive in the United States as a domestic passenger.

    To ensure your experience at U.S. Customs is as quick as possible, please arrive early with your travel documents and tickets ready. During peak periods, processes designed to move you through the Customs process as quickly as possible and avoid flight delays are in place. A priority lane will be available for Nexus cardholders and airline guests with priority designations.

    Checking in for a U.S.-bound Flight at Either Terminal:
    • Check in online or use an airport kiosk. Proceed to the airline check-in counter if you have to check a bag or require additional assistance.
    • Once you have checked in, proceed to the U.S. Customs hall. During peak travel hours, you may be directed to a lounge area to ensure your comfort. NEXUS cardholders and airline guests with priority access may enter the U.S. Customs hall directly at any time by showing their boarding pass and/or valid Nexus card and U.S. Customs card.
    • U.S. and Canadian passport holders who do not have or require a Visa or work permit to enter the U.S. are eligible to use our new Automated Passport Control kiosks. These kiosks make it easier and faster to move through CBP processing by automating the traditional paper declaration form. Learn more.
    • Following U.S. Customs clearance, proceed to the pre-board security screening area and then to the gate to await your flight.

    We apologize for any inconvenience experienced by U.S.-bound guests as a result of longer than usual wait times when accessing U.S. Customs. Processes are in place to alleviate wait times during peak travel hours, and the airport is working with its government partners on long-term solutions to reduce the delays. Thank you for your patience and understanding.

    Want to save even more time? Check in from home as early as 24 hours before your flight.
    Find out if your airline offers online check-in.

    Toronto Pearson Check-in Process

    Whether you’re checking in at a counter, self-service kiosk or online, these handy tips will help make your travels a breeze:

    • Ensure all travel documents and tickets are ready before you reach your counter or kiosk.
    • Be aware of weight and size restrictions for checked baggage. For specific weight allowances, please refer to your ticket or contact your air carrier directly. Remove or tighten all straps on duffle bags or backpacks.
    • Ensure that all checked and carry-on luggage has your name and address on it prior to arriving at the airport. For security, the Canadian Air Transport Security Authority (CATSA) recommends using your work address, where possible.
    • Pack your own baggage and remove all old bag tags to avoid confusion.
    • Verify that your baggage does not contain any restricted items. For a complete up-to-date list of restricted items please visit www.catsa-acsta.gc.ca.

    Identification and Declarations


    A valid passport is required for all flights to U.S. destinations. Please note that for select destinations, passports must be valid for a minimum of six months from your departure date.
    Learn about additional identification requirements.


    U.S. Customs Information


    All guests with questions regarding customs at the country of their destination are advised to please contact the appropriate government department or embassy. More information may be found at the Foreign Affairs and International Trade Canada website.

    Further inquiries can also be made by contacting:

    • U.S. Bureau of Citizenship and Immigration Services at (905) 676-2563
    • U.S. Bureau of Customs and Border Protection (CBP) at (905) 676-2606 or visit their website
    • Frequently Asked Questions about the Visa Waiver Program (VWP) and the Electronic System for Travel Authorization (ESTA) are available online  

    NEXUS is a partnership program between Canada Border Services Agency (CBSA) and U.S. Bureau of Customs and Border Protection (CBP) that allows members to clear the border faster in both countries when travelling between the United States and Canada. CANPASS is a CBSA program that allows members to clear the border faster when travelling into Canadian airports.


    Security Requirements


    All guests departing on flights from Toronto Pearson must proceed through pre-board security screening. Please follow the tips here to keep this process running smoothly:

    • Remove footwear if asked.
    • Avoid carrying metal items that may trigger metal detector alarms (i.e. belts, buttons, body piercings, and steel toe shoes).
    • All carry-on items must be placed in a tray for screening. Please remove jackets, purses and carry-on bags before arriving at the front of the screening line.
    • Electronic equipment may need to be switched on when going through screening. Ensure all cameras, laptops and other devices are out of your luggage and ready for inspection.
    • Boarding passes and personal identification (i.e. passport, and/or birth certificate) must be shown to screening personnel and carried through the metal detector.

    Questions about gels, liquids and aerosols onboard aircraft? Please read the Transport Canada Security measures for liquids, gels and aerosols list.

    For more on security at Toronto Pearson please visit www.catsa-acsta.gc.ca.


    Additional Information


    For information on reserving tickets, baggage handling or special needs traveller assistance, please contact your air carrier or your travel agent.