For information about airport accessibility, contact Terminal Information Services at (416) 247-7678 for Terminal 1, or (416) 776-5100 for Terminal 3.
If you need a little extra help getting around the airport, there are free wheelchairs and electric vehicles readily available to you. To pre-arrange this service, all you have to do is complete an Airport Customer Assistance Program (ACAP) request form.Or call (416) 776-ACAP, toll free: 1-877-297-ACAP.
Pre-booking your wheelchair at least 24 hours in advance is highly recommended and means you’ll have one less thing to think about on the day of your flight. We’ll meet you within 20 minutes of your departure, and be there waiting for you at the aircraft door when you arrive. Porter service is also available in both terminals to help you with your luggage.
Please note: It’s important to notify your air carrier or travel agent when booking your flight if you require special assistance. Your carrier can provide information on the use of wheelchairs, passenger escort services, transportation within airports, check-in, boarding and arrival support at your destination. Click here for a listing of airlines that serve Toronto Pearson.
There are designated pickup and drop off locations on the inner curb lanes at both terminals for guests that may require assistance. When you arrive at the airport, look for the accessibility signage at Arrivals and Departures and you’ll know you’re in the right place.
One of the great things about Toronto Pearson is convenient, accessible parking. Find more information about parking locations and fees.Toronto Pearson’s Terminal LINK is fully accessible and connects you between Terminals 1 & 3, the Value Park, Viscount Station, Employee Parking Lots and the Sheraton Gateway Hotel in a matter of minutes.
Toronto Pearson offers accessible waiting areas for guests waiting for taxis, limousines, or individual passenger pickup.
Commercial drivers picking up passengers with special needs are asked to abide by the following:
When you arrive, please proceed to the Pre-Arranged Pickup Location on the Arrivals Level of the terminal. There, an Attendant will ask for your name and the name of the driver picking you up. The curbside dispatcher will contact the dispatch office and have your vehicle sent to the terminal. You’ll find the Pre-Arranged Pickup Locations at:
The Canadian Transportation Agency offers a wealth of information about travel and accessibility issues, including:
Pet Zones in Terminals 1 and 3 provide a comfortable space for service animals (and non-service animals) to relieve themselves.
Locations:Terminal 1 Departures level: exit curbside doors at Aisle 15 and turn right.Terminal 1 ground level: exit curbside door S and turn right.Terminal 3 Arrivals level: exit curbside door A and turn left.All locations are before security.