• Accessibility

    For information about airport accessibility, contact Terminal Information Services at (416) 247-7678 for Terminal 1, or (416) 776-5100 for Terminal 3.

  •  

    Getting around Toronto Pearson

    If you need a little extra help getting around the airport, there are free wheelchairs and electric vehicles readily available to you. To make pre-arrangements, all you have to do is complete an Airport Customer Assistance Program (ACAP) request form.
    Or call (416) 776-ACAP, toll free: 1-877-297-ACAP.

    Booking Your Wheelchair

    Pre-booking your wheelchair at least 24 hours in advance is highly recommended and means you’ll have one less thing to think about on the day of your flight. We’ll meet you within 20 minutes of your departure, and be there waiting for you at the aircraft door when you arrive. 

    Porter service is also available in both terminals to help you with your luggage.

    Please note: It’s important to notify your air carrier or travel agent when booking your flight if you require special assistance. Your carrier can provide information on the use of wheelchairs, passenger escort services, transportation within airports, check-in, boarding and arrival support at your destination.

    Click here for a listing of airlines that serve Toronto Pearson.

    Curbside Pickup/Drop off Locations

    There are designated pickup and drop off locations on the inner curb lanes at both terminals for guests that may require assistance. When you arrive at the airport, look for the accessibility signage at Arrivals and Departures and you’ll know you’re in the right place.

    Terminal 1
    • Departures Level: Posts 9, 21, 37
    • Arrivals Level: Post E1

    Terminal 3
    • Departures Level: Posts 17, 29  

    Parking and Terminal LINK

    One of the great things about Toronto Pearson is convenient, accessible parking. Find more information about parking locations and fees.

    Toronto Pearson’s Terminal LINK is fully accessible and connects you between Terminals 1 & 3, the Value Park, Viscount Station, Employee Parking Lots and the Sheraton Gateway Hotel in a matter of minutes.

    Prearranged Waiting Areas for Taxis, Limousines & Private Pickup

    Toronto Pearson offers accessible waiting areas for guests waiting for taxis, limousines, or individual passenger pickup.

    Picking up Passengers

    Commercial drivers picking up passengers with special needs are asked to abide by the following:

    1. Proceed to the "Pre-Arranged & Charter Bus" Holding Area, located at 6288 Silverdart Drive.
    2. Park your vehicle and proceed to the registration office.
    3. Complete the registration form.
    4. Provide the completed registration form to the dispatcher who will issue you with a curb permit.
    5. Remain with your vehicle until the dispatcher announces your name, permit number and location to pick up your passenger.
    6. If you have any questions or concerns, please return to the registration office and speak to a dispatcher.  

    Arriving Passengers

    When you arrive, please proceed to the Pre-Arranged Pickup Location on the Arrivals Level of the terminal. There, an Attendant will ask for your name and the name of the driver picking you up. The curbside dispatcher will contact the dispatch office and have your vehicle sent to the terminal. You’ll find the Pre-Arranged Pickup Locations at:

    • Terminal 1: Door B
    • Terminal 3: Post 23  

    Links for Accessible Travel

    The Canadian Transportation Agency offers a wealth of information about travel and accessibility issues, including:

     

    Nature Called, We Answered - Pet Relief Zones

     

    Pet Zones in Terminals 1 and 3 provide a comfortable space for dogs to relieve themselves.

    Locations:
    Terminal 1 Departures level: exit curbside doors at Aisle Q and turn right.
    Terminal 1 ground level: exit curbside door S and turn right.
    Terminal 3 Arrivals level: exit curbside door A and turn left.

    All locations are before security.

    Toronto Pearson is committed to providing a comfortable experience for all of our guests – including our four-legged friends.

    For more information, visit our Pets & Excess Baggage page.