• Welcome Team Volunteer Program

    Toronto Pearson’s Volunteer Program is looking for more qualified individuals to come on board!

    If you love to meet and greet people, be that friendly smiling face in the crowd, and help people find their way in a dynamic setting, becoming a Toronto Pearson Welcome Team member may be right for you.

    If you or someone you know can make a regular weekly commitment (Monday to Sunday) of a four-hour shift, for a one-year period, come to one of our Info Sessions and learn more about volunteering at Toronto Pearson.

    What is the Welcome Team?

    The Welcome Team is comprised of volunteers who help passengers feel welcomed, relaxed and delighted throughout the terminals.




    What do Welcome Team members do?

    You can find Welcome Team members in several locations throughout Terminal 1 and Terminal 3 greeting passengers, providing basic information and directions. Welcome Team members:

    • Greet passengers throughout the terminals
    • Provide general directions to passengers (e.g. washrooms, restaurants, gates, airport services)
    • Respond to basic passenger inquiries with thoughtful, enthusiastic and accurate answers.
    • Enhance the overall passenger experience at Toronto Pearson Airport.


    Why become a Welcome Team member?

    The program is volunteer-based and, as such, participants do not receive a salary; however, there are many benefits to being a member of the Welcome Team.

    As a Welcome Team member you will:

    • Have the opportunity to be part of team of people who share similar interests.
    • Receive the satisfaction of helping others; and are appreciated through our volunteer events and social activities.
    • Get complimentary parking for the days you are volunteering at Toronto Pearson.
    • Interact with people in a dynamic, exciting and vibrant setting.
    • Receive training and further mentoring from other airport employees and experienced Welcome Team members to help prepare you for your role.
    • Receive a uniform vest and jacket

    This is strictly a volunteer role. Participants receive no salary or benefits other than the satisfaction of helping our passengers.


    Who Should Apply to be a Welcome Team member?

    We are looking for people who:

    • Have previous Customer Service experience and/or a strong understanding of great customer service.
    • Enjoy working in a team environment.
    • Are friendly and outgoing.
    • Are at least 16 years old.
    • Are flexible and can easily adapt to new environments and situations.
    • Demonstrate strong listening, communication, understanding and responding skills.
    • Are motivated to consistently achieve excellent standards of customer service.
    • Have basic computer skills (must be able to navigate the Internet) and have an email account.
    • Are fluent in English. Ability to speak French is a strong asset. Ability to speak other languages a bonus.
    • Must be able to qualify for and retain a Transport Canada Security Clearance.
    • Are able to commit to one four-hour shift per week for a one-year term.
    • Resident of Ontario and legally entitled to work in Canada.
    • Must obtain a police background check upon offer of placement


    How Do I Apply?

    You must attend a Volunteer Information Session in order to complete an application and to submit your resume.

    Volunteer Information Sessions

    Throughout the year, we hold Volunteer Information Sessions for people who are interested in the Toronto Pearson Welcome Team Program. These sessions also provide you the opportunity to apply in person.

    Our next Information Sessions will be held on the following dates:

    • Tuesday, April 30th, 9:00 am – 12:30 pm
    • Thursday, May 2nd, 6:00 pm – 9:30 pm
    • Saturday, May 4th, 9:00 am – 1:30 pm

    To attend one of the above Information Sessions, register here.

    What happens in an Information Session?

    There is a half-hour presentation with more detailed information about the volunteer program; the volunteer role, requirements, training, and more. You will have an opportunity to ask questions of the Program Manager and meet some Welcome Team members. After the presentation, you can complete the Welcome Team application form and submit your resume.

    To attend one of the above Information Sessions, register here.


    Welcome Team Junior Ambassador Program

    Can I do my high school 40-hour volunteer requirement as a Welcome Team member?

    Yes. We have a Junior Ambassador Program which is geared specifically towards high school students who are looking to complete their volunteer (community service) hours at Toronto Pearson Airport.

    What will the student do?

    While stationed in the terminals, the student (volunteering alongside a seasoned Welcome Team volunteer) will actively offer the traveling public and meeters & greeters the following services:

    • Assist the public by providing basic information and directions throughout Terminals 1 and 3
    • Respond to basic inquiries with thoughtful, enthusiastic and accurate answers
    • Provide directions to passengers who are experiencing difficulties with wayfinding (e.g. washrooms, gates, restaurants, airport services)
    • Escalate complex passenger issues to appropriate Toronto Pearson employees

    Qualifications/Skills required:

    • Must be a minimum 15 years old
    • Attending a GTA Secondary School
    • Reliable and commit to minimum 40 or 60 hours, for a maximum 8-month commitment
    • Willing to learn, excellent communication and customer service skills
    • Good judgement and respect for confidentiality
    • Must obtain a police background check upon offer of placement

    Length of time required:

    • 2 – 4 hours weekly commitment for a total of 40 hours to obtain a certificate.
      • Completion of 40 hours: receive Manager’s signature
      • Completion of 60 hours: Toronto Pearson Airport/Welcome Team Community Service Certificate AND Manager’s signature
    • Students have a maximum of 8 months to complete their community hours.

    What is the registration deadline for Junior Ambassador volunteer positions?

    Applications are accepted year-round; however, students are only onboarded during the following months: April and September

    How students can apply:

    • Complete an application online.
    • You must attend a Welcome Team Information Session; where you must complete an application form, submit your resume, and be interviewed.
    • All applicants will be interviewed at the Welcome Team Information Session.
    • Please note: There are a limited number of Jr. Ambassador Volunteer Positions available.

    To attend one of the above Jr. Ambassador Information Sessions, register here

    Learn more by checking our Frequently Asked Questions.