We welcome your comments and questions and look forward to hearing from you.
Contact Toronto Pearson Customer Service
Contact Toronto Pearson Lost & Found
To better serve passengers, wheelchair and mobility assistance service is readily available to you through the airlines operating at Toronto Pearson. To pre-arrange this service, please contact your airline directly.
For more information, please visit www.torontopearson.com/whileyourehere/accessibility.
Please see our Advisory regarding the current Runway 05/23 rehabilitation work.
The Toronto Pearson Noise Management Office periodically publishes advisories and notices for resident awareness of airfield construction, airport activities, and engagement opportunities that could have an impact on normal airport traffic operations and aircraft noise impacts on the community. Please check this page regularly for updates.
Submit a noise complaint using WebTrak. WebTrak is an online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access. WebTrak makes it easy for our neighbours and others to see what’s overhead, and convenient to submit a noise complaint. It’s also available 24/7.
To make a noise complaint by telephone, contact the Noise Management Office at (416) 247-7682. Our office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside office hours, a prompted voice mail service will allow you to leave a complete and detailed message.
Please fill in the form below and be sure to carefully fill in all the mandatory fields. If you would like a callback from one of the Noise Office, please be sure check “yes” in the complaint form.
A few seconds after submitting the complaint form,“We Have Received Your Complaint” pop-up will appear. If you do not see this notice, please contact us at 416-247-7682 to register your complaint.
Terminal 1 and Terminal 3: (416) AIR-PORT (416) 247-7678Toll Free: 1-866-207-1690 TTY: (416) 776-3843 TTY Toll Free: 1-866-603-4495
Phone: (416) 776-5997
Peel Regional Police(905) 453-3311
Canada Border Services Agency (CBSA)Terminal 1: (905) 676-3640Terminal 3: (905) 676-5416
CBSA Commercial Operations (Cargo)
2720 Britannia Road East
CBSA-ImmigrationImmigration General Info: 1-888-242-2100
Nexus(905)676-3477 (and 1-855-866-3987)
Border Information ServicesOutside Canada: (204)983-3500 or (506)636-5064Toll Free (Canada): 1-800-461-9999TTY (in Canada): 1-866-335-3237
Canadian Food Inspection Agency(800) 442-2342
U.S. Citizenship and Immigration Services(800) 375-5283
U.S. Customs and Border Protection(905) 676-2606