• Contact Us

    We welcome your comments and questions and look forward to hearing from you.

    • Travel Inquiries/Airport Services

      Please refer to our Frequently Asked Questions (FAQ)

      Online: customer_service@gtaa.com

      Phone:
      Terminal 1 and Terminal 3: (416) 247-7678
      Toll Free: 1-866-207-1690
      TTY: (416) 776-3843
      TTY Toll Free: 1-866-603-4495

    • Customer Service
    • Porter Services
    • Lost and Found
    • Mobility Assistance

      To better serve passengers, wheelchair and mobility assistance service is readily available to you through the airlines operating at Toronto Pearson. To pre-arrange this service, please contact your airline directly.

      For more information, please visit www.torontopearson.com/whileyourehere/accessibility.

    • Security Form
    • Aircraft Noise Complaints

      Register a Noise Complaint


      WebTrak

      Submit a noise complaint using WebTrak. WebTrak is an online tool that provides near-real time and historical flight data so community members can investigate aircraft operations from any computer with internet access. WebTrak makes it easy for our neighbours and others to see what’s overhead, and convenient to submit a noise complaint. It’s also available 24/7.

      Phone

      To make a noise complaint by telephone, contact the Noise Management Office at (416) 247-7682. Our office hours are Monday to Friday, 8 a.m. to 5 p.m. Outside office hours, a prompted voice mail service will allow you to leave a complete and detailed message.

      Online Form

      Please fill in the form below and be sure to carefully fill in all the mandatory fields. If you would like a callback from one of the Noise Office, please be sure check “yes” in the complaint form.

      A few seconds after submitting the complaint form,“We Have Received Your Complaint” pop-up will appear. If you do not see this notice, please contact us at 416-247-7682 to register your complaint.