Accessibility Services

There are designated pickup and drop off locations on the inner curb lanes at both terminals for guests that may require assistance. When you arrive at the airport, look for the accessibility signage at Arrivals and Departures and you’ll know you’re in the right place.

• Departures Level: Posts 9, 21, 37
• Arrivals Level: Post E1

• Departures Level: Posts 17, 29  

One of the great things about Toronto Pearson is convenient, accessible parking. Find more information about parking locations and fees.

Toronto Pearson’s Terminal LINK is fully accessible and connects you between Terminals 1 & 3, the Value Park, Viscount Station, Employee Parking Lots and the Sheraton Gateway Hotel in a matter of minutes.

Toronto Pearson offers accessible waiting areas for guests waiting for taxis, limousines, or individual passenger pickup.

Picking up Passengers

Commercial drivers picking up passengers with special needs are asked to abide by the following:

1. Proceed to the "Pre-Arranged & Charter Bus" Holding Area, located at 6288 Silverdart Drive.
2. Park your vehicle and proceed to the registration office.
3. Complete the registration form.
4. Provide the completed registration form to the dispatcher who will issue you with a curb permit.
5. Remain with your vehicle until the dispatcher announces your name, permit number and location to pick up your passenger.
6. If you have any questions or concerns, please return to the registration office and speak to a dispatcher.  

When you arrive, please proceed to the Pre-Arranged Pickup Location on the Arrivals Level of the terminal. There, a Commissionare will ask for your name and the name of the Taxi/Limousine Company picking you up. The curbside dispatcher will summon the vehicle through a prearranged automated system. You’ll find the Pre-Arranged Pickup Locations at:

• Terminal 1: Door A
• Terminal 3: Door A  

Pet Zones in Terminals 1 and 3 provide a comfortable space for service animals (and non-service animals) to relieve themselves.

Locations:
Terminal 1 Departures level: exit curbside doors at Aisle 15 and turn right.
Terminal 1 ground level: exit curbside door S and turn right.
Terminal 3 Arrivals level: exit curbside door A and turn left.

All locations are before security.

The Canadian Transportation Agency offers a wealth of information about travel and accessibility issues, including:

• A Guide for Persons with Disabilities - Taking Charge of the Air Travel Experience
• Air Travel Accessibility Regulations
• Ability Beyond
• Touring Friends Assisted Travel Association
• Schedule 11: Employees & Contractors - As providers of transportation-related services to guests at Toronto Pearson, GTAA employees and contractors are required to complete a level of accessibility training appropriate to the requirements of their function. This training is a regulatory requirement of the Canadian Transportation Agency.