Accessibility
We’re committed to creating a universal passenger experience at Toronto Pearson. From curb to gate, we want you to feel welcome and travel effortlessly with ease and independence throughout our terminals.
As Canada’s largest airport, we offer an accessible environment in compliance with Canadian regulations for passenger accessibility, and we are taking steps to become more accessible in our journey to becoming a top-tier global hub.
Plan Ahead
We recommend that you plan ahead by reviewing all of the accessibility options at Toronto Pearson. Your airline is responsible for wheelchair and mobility assistance, which should be pre-arranged directly through your airline at least 48 hours in advance.
For questions on airport accessibility please contact customer_service@gtaa.com, or call our 24-hour information line, 416-AIR-PORT. If you're currently at the airport, you can connect with a GTAA Service Representative by visiting one of our passenger information booths, or by using one of our information phones located in our Terminals.
View our digital maps to pinpoint accessibility features and look for the following icons throughout the airport.
Accessibility Features and Services
Wheelchair and Mobility Assistance
Available through your airline
Wheelchair and mobility assistance is available and must be prearranged directly through your airline. Wheelchair assistance can be provided, upon request, from your point of arrival at your airline’s corresponding departure Terminal, including within the Terminal 1 or 3 parking garages, the Departures level curb or the UP Express Platform. To pre-arrange wheelchair and mobility assistance, you must notify your airline when booking your flight, or by contacting your airline directly at least 48 hours in advance of your travel.
Contact your airline
Assisted Changerooms
Arriving Fall 2018
While all washrooms and family washrooms at Toronto Pearson are wheelchair accessible, our Assisted Changerooms will provide world-class accommodations for passengers who need these facilities and who may be travelling with caregivers.
Learn more
Porter Service
Porter service is available at Terminal 1 and Terminal 3 to help you with your baggage. Fees vary depending on the number and size of your baggage items.
Pre-arrange a porter
Service Dogs and Pet Relief Zones
Certified service dogs and guide dogs are welcomed in our terminals. Our Pet Relief Zones in Terminals 1 and 3 provide a comfortable space for dogs to relieve themselves.
See locations
Toronto Pearson MagnusCards
A Life Skills App developed for persons with autism and other cognitive special needs
Toronto Pearson is the first airport in the world to offer passengers MagnusCards, a free app created specifically for persons with autism and other cognitive special needs. MagnusCards combines structured, step-by-step guidance with game design to help passengers navigate 20 common airport processes, such as Airline Check-in and Boarding an Airplane, through easy-to-use downloadable Cards Decks.
Learn more and download the app before you fly
Groundside Transportation and Accessibility
Whether you’re parking, travelling between terminals, or getting picked up and dropped off, we accommodate your needs.
Learn more
Nursing Rooms and Mamava® Nursing Pods
We offer nursing facilities for the comfort and convenience of breastfeeding moms on the go.
Learn more
TTY/Teletypewriters
Teletypewriter (TTY) phones can be found on all levels of Terminals 1 and 3 and in all Airport Terminal LINK Train stations.
Additional Resources
The Canadian Transportation Agency offers a wealth of information about travel and accessibility, including: